1. Introduction Bryx Digital ("we," "our," or "us") operates BryxFlow, a customer relationship management platform available at bryxflow.com and app.bryxflow.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our platform. By using BryxFlow, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly: Name, email address, phone number, and business details. Payment information is processed securely through Stripe; we do not store your credit card details on our servers.
Customer and Lead Data: As a CRM provider, we host information you upload about your own customers and leads ("Customer Data"). You are responsible for ensuring you have the necessary consent to collect and store this data.
Information collected automatically: IP address, browser type, device information, and usage patterns collected via cookies and similar tracking technologies.
Information from third parties: If you connect third-party services (e.g., Google, Facebook, Instagram), we receive data such as lead information or calendar events as permitted by your settings on those platforms.
3. How We Use Your Information We use the information we collect to:
Provide, maintain, and improve the BryxFlow platform.
Process transactions and send related information.
Send transactional and promotional communications (you may opt out at any time).
Respond to questions and provide customer support.
Monitor and analyze usage patterns to improve user experience.
Comply with legal obligations.
4. SMS and Phone Communications By providing your phone number, you consent to receive SMS messages from BryxFlow for account-related notifications and service updates. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
Privacy of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for any reason.
5. Cookies We use cookies and similar tracking technologies to track activity on our platform. You can instruct your browser to refuse all cookies, though some features of our platform may not function properly without them.
6. Sharing Your Information We do not sell, trade, or rent your personal information. We share data only with trusted Sub-Processors who help us provide the Service:
Infrastructure: AWS (Hosting), Cloudflare.
Payments: Stripe.
Communications: Twilio (SMS/Voice), Postmark/SendGrid (Email).
AI Processing: OpenAI, Anthropic, or Vapi. Data shared with these providers is used solely to facilitate your automated conversations and is not used to train their public models.
Analytics: Google Analytics. We may also disclose information if required by law or in the event of a merger, acquisition, or sale of assets.
7. Data Retention We retain your personal information for as long as your account is active. If you cancel your subscription, we generally delete or anonymize your data within 60 days of account termination, unless legally required to retain it. You may request immediate deletion by contacting [email protected].
8. Security We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights Under Canada’s PIPEDA, and where applicable, the GDPR and CCPA, you have the right to:
Access the personal information we hold about you.
Request the correction of inaccurate data.
Request the deletion of your data ("Right to be Forgotten").
Withdraw consent for data processing at any time. For users in Ontario, Bryx Digital complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We act as a Data Processor for your Customer Data, while you remain the Data Controller. To exercise these rights, contact [email protected].
10. Children's Privacy BryxFlow is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. Continued use of BryxFlow constitutes acceptance of the updated policy.
12. Contact Us
Bryx Digital
Email: [email protected]
Phone: 289-906-2799
Location: Oakville, Ontario, Canada